Privacy Notice

Who we are

Nexus Property & Maintenance Ltd is responsible for the personal information described in this notice.

Contact:
2A Hallcar Street, Sheffield, S4 7JY, United Kingdom
info@nexuspropertyuk.com
+44 7338 683465

Information we may collect

When you contact us by website form, email, telephone or WhatsApp, we may collect information such as your name, contact details, property postcode or address, the service you are interested in, project details, preferred timeframe and information you choose to provide about the work.

Please do not send sensitive personal information unless it is genuinely necessary for your enquiry.

Why we use it

We use enquiry information to respond to you, understand the property work you are asking about, prepare or discuss a quotation, arrange site visits where appropriate, deliver agreed services and keep appropriate business records.

Our lawful basis

Where you ask us for a quotation or take steps towards instructing us, we may process your information because it is necessary to take steps at your request before entering into a contract, or to perform a contract with you. For general enquiries and ordinary business administration, we may rely on our legitimate interests in responding to customers and running the business, provided those interests do not override your rights. We may also keep information where this is necessary to meet a legal obligation.

Who we may share information with

We only share personal information where it is necessary for the relevant purpose. This may include service providers used to operate our website or communications, relevant trades or professionals involved in work you have asked us to arrange, professional advisers, or public authorities where disclosure is required by law.

If you choose to contact us through WhatsApp, that communication is also handled through WhatsApp's service and is subject to its own privacy information.

How long we keep information

We keep personal information only for as long as it is needed for the purpose for which it was collected and for any applicable legal, accounting or record-keeping requirements. The exact period can vary depending on whether an enquiry proceeds to a quotation, project or contractual relationship.

Your rights

Depending on the circumstances, UK data-protection law may give you rights over your personal information, including rights to access, correct, erase or restrict information, object to certain processing, and receive information about how your data is used.

To make a privacy request, email info@nexuspropertyuk.com.

Complaints

If you are concerned about how we use your personal information, please contact us first so we can try to resolve the issue. You also have the right to complain to the Information Commissioner's Office (ICO). Visit ico.org.uk for current complaint information.

Changes to this notice

We may update this notice if our services, systems or data-processing activities change.

Last updated: 25 September 2026